Return & Refund Policy

Last Updated: May 13, 2026

At Shirin Fashion, customer satisfaction is important to us.
This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

By placing an order on our website, you agree to the terms described below.

Customers may request a return or exchange if:

• The product received is damaged
• The wrong product was delivered
• The product size or color is incorrect
• The product has a manufacturing defect

To be eligible for a return or exchange:

• The request must be made within the allowed return period
• The product must be unused and unwashed
• Original tags, packaging, and accessories must be included
• Proof of purchase or invoice may be required

Certain products may not be eligible for return or refund, including:

• Used or damaged products caused by the customer
• Products without original packaging or tags
• Discounted, clearance, or final sale items
• Personal or hygiene-sensitive items where applicable

To request a return or exchange:

1. Contact our customer support team
2. Provide your order details and reason for return
3. Share photos if the product is damaged or incorrect
4. Follow the return instructions provided by our support team

Unauthorized returns may not be accepted.

Refunds may be approved after the returned product is received and inspected.

If approved, refunds may be processed through:

• Original payment method
• Mobile banking
• Store credit
• Other available refund methods

Refund processing time may vary depending on the payment provider and banking system.

Eligible products may be exchanged based on:

• Product availability
• Size availability
• Color availability

If the requested replacement product is unavailable, a refund or alternative solution may be offered.

Delivery or return shipping charges may be:

• Non-refundable in certain cases
• Deducted from the refund amount where applicable

If the return is caused by our mistake, Shirin Fashion may cover the return delivery cost.

Customers may request cancellation before the order is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, return conditions will apply.

Shirin Fashion reserves the right to cancel any order due to:

• Product unavailability
• Pricing errors
• Suspicious activity
• Delivery limitations

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with clear photos and order details.

We will review the issue and provide an appropriate solution.

Shirin Fashion may update this Return & Refund Policy at any time without prior notice.

Updated policies will be posted on this page with the latest revision date.

For any questions about these Terms and Conditions, please contact us:

Shirin Fashion
Website: https://shirinfashion.com.bd
Email: support@shirinfashion.com.bd
Phone: +8801901856150
Address: Shabnur Bari Road, Bashaid, Doshid Bazar, Ashulia, Savar, Dhaka - 1341