Frequently Asked Questions (FAQ)
FAQ
Frequently Asked Questions (FAQ) – Shirin Fashion
Quick answers to common questions about ordering, delivery, payment, and support.
1. How can I place an order?
You can place an order directly through our website by selecting your desired product, choosing the size or color if applicable, and completing the checkout process.
2. Do I need an account to order?
No, you may place an order as a guest. However, creating an account can help you track orders and manage your information more easily.
3. What payment methods do you accept?
We may accept several payment methods, including:
- Cash on Delivery (COD)
- Mobile Banking
- Debit/Credit Cards
- Online Payment Gateways
Available payment options will appear during checkout.
4. How long does delivery take?
Estimated delivery times are:
- Inside Dhaka: 1–3 business days
- Outside Dhaka: 2–7 business days
Delivery times may vary depending on location, courier service, holidays, or unexpected circumstances.
5. How can I track my order?
You may receive order updates through SMS, phone call, email, or website notifications depending on the available service.
6. Can I cancel my order?
Yes, orders may be cancelled before shipment.
Once the order has been shipped, cancellation may no longer be possible.
7. Do you offer return or exchange?
Yes, eligible products may be returned or exchanged according to our Return & Refund Policy.
Products must usually be unused and returned with original packaging and tags.
8. What should I do if I receive a damaged or wrong product?
Please contact our support team as soon as possible with your order details and product photos.
We will review the issue and provide an appropriate solution.
9. Are all products authentic?
We aim to provide quality and genuine products as described on our website.
Product colors or appearance may slightly vary due to photography, lighting, or screen settings.
10. Why is my order delayed?
Order delays may happen due to:
- Courier issues
- Bad weather
- Public holidays
- High order volume
- Product availability
- Unavoidable technical or transportation issues
11. Can I change my delivery address after ordering?
Address changes may be possible before shipment confirmation.
Please contact customer support as quickly as possible if you need to update delivery information.
12. Do you deliver outside Bangladesh?
Currently, delivery availability depends on our supported shipping areas and courier partners.
Please contact us for international delivery inquiries.
13. How can I contact customer support?
You can contact our support team through:
- Phone
- Social media pages
- Website contact form
14. Is my personal information secure?
We take reasonable measures to protect customer information and maintain website security.
Please review our Privacy Policy for more details.
15. Can product prices change?
Yes, product prices, offers, and availability may change at any time without prior notice.
The final price will be shown during checkout.